FAQ
Quick answers about sign-in, contracts, signatures and storage.
Getting in
Do I need a password?
No. You sign in with a link sent to your email, and it works for 7 days.
What happens if my certificate expires?
You, and whoever hired you, see it turn red in the next update, and critical alerts are sent straight away.
Contract Administration
What's Contract Administration & Work Orders?
An optional set of screens (Projects, Contracts and Providers in their own Contract Admin menu, plus Contract rules under Settings) for businesses running formal domestic building contracts, subcontracting, or head-contract work. It's off by default, since most trades never need it, and switching it on or off from Settings, Business never deletes anything already logged.
What's the difference between a Provider and a Client?
A Client is who you're contracting with as head contractor. A Provider is the reverse: an external head contractor who's engaged you as their subcontractor. A contract has one or the other, never both.
Can a client see the rest of my business through their portal link?
No. It only ever shows their own contract or contracts with you, never other clients, other projects, or anything else in your Tradies Bureau.
Are the Contract Administration rules legally verified?
Not yet. Every rule ships marked Unverified until a construction lawyer checks it, and can be edited any time at Settings, Contract rules. Treat the built-in due dates as a strong starting point, not legal advice, until they're signed off.
Subcontractor agreements
Where do I upload a subcontractor's agreement template?
On the Subcontractors page, under Subcontractor agreement templates: one blank PDF per trade. It only unlocks for a subcontractor to sign once every required certificate for their trade is on file.
Is a typed e-signature legally binding?
It's a genuine, timestamped, auditable electronic signature, the same mechanism used for a variation sign-off or a payment-claim approval. It isn't identity-checked, though: anyone holding the onboarding link can type any name. Use it for routine subcontractor agreements, and the Signatory field and your own judgement for anything higher-stakes.
A subcontractor signed with the wrong name, or the wrong person signed. Now what?
Void it (either of you can, from their onboarding link or their page in the app), give a short reason, and they can sign again from scratch. The original signature and the reason both stay in the audit log.
Files
Where do uploaded photos and documents go?
Google Drive, through whichever account is connected under Settings, Business. A project can have its own folder; everything else uses the business-wide one. See Document storage (Google Drive).
What happens if Google Drive isn't connected?
Uploads still save. You just won't get a document link, and you'll see a message pointing to the health report. Nothing is silently lost.